Thank you for choosing Randall Simmons desk lamps. We are committed to ensuring that every lighting product meets your expectations upon reaching you.
Due to ongoing operating losses and excessive inventory pressure, the brand is currently in a clearance sale phase. During this special operating period, we maintain a basic return policy to ensure a flexible and secure shopping experience for our customers.
🔁 Return Policy
This clearance sale supports the following return conditions:
✔ Returns can be requested within 30 days of receipt.
✔ Returns are supported after opening (provided the product remains basically intact and in a detectable condition).
✔ Minor signs of use that do not affect normal use are acceptable.
We understand that customers need more time to try out clearance purchases, therefore we have specially opened a “return after opening” policy.
📦 Return Process Instructions
To return an item, please follow these steps:
- Contact official customer service to request a return.
- Provide your order number and reason for return.
- Ship the item back as instructed.
- Once the warehouse confirms receipt, the refund process will begin.
💰 Refund Rules
Refund Review Time: Confirmed upon receipt of the returned item.
Refund Arrival Time: Approximately 3 days.
Refund Method: Returned via the original payment method.
Due to delays caused by special payment channels, the arrival time may vary slightly.
🇺🇸 Shipping and Logistics Background Information
To ensure transparency, the following basic information is provided:
Shipping Location: US Warehouse
Order Processing Time: Processed on the same day.
Shipping Time: Approximately 2 days.
Return Window: Valid for 30 days.
Returned items will be sent to a designated US warehouse for processing by the system.
⚠️ Clearance Sale Special Notes
As this is a clearance sale at a loss, please note:
All orders are sold at clearance prices.
The return policy has been optimized for a simplified process.
Basic refund rights are not affected.
Packaging differences may exist between some inventory batches.
📩 Return Address and Contact
Phone: 2526713595
Email: randall.simmons@modestspace.shop
Address: 5400 US Highway 17 S, New Bern, NC, 28562
🌙 Final Notes
Even during this clearance sale, Randall Simmons insists on: Allowing returns, supporting opened items, transparent processes, and traceable refunds.
We believe that good products should not only be sold, but also allowed to be tried and chosen with peace of mind.