Logistics Information

Welcome to Randall Simmons’ logistics and delivery system. We are dedicated to delivering stylish lighting products quickly and safely to every customer, ensuring a smooth journey of light from warehouse to space.

Due to ongoing operating losses and excessive inventory pressure, the brand has entered a clearance sale phase. During this period, we maintain standardized logistics processes to ensure a stable and reliable order fulfillment experience.

🇺🇸 Shipping Information (US Warehouse)

Shipping Location: Shipped directly from our US warehouse

Processing Time: Orders processed on the same day (immediately after order placement, sorting and packing begins)

Outbound Efficiency: Priority clearance orders are processed quickly.

All goods are shipped directly from our US warehouse, eliminating international transit delays.

🚚 Delivery Time Information

We use a standard courier delivery system:

Transportation Time: Approximately 2 days

Slight delays may occur in some remote areas

Basic tracking service is provided throughout the process.

During the clearance sale, we continue to maintain high-priority shipping.

📦 Logistics Process Overview
The basic order process from order creation to receipt is as follows:

  1. Order placed and payment completed
  2. Order processed in the system on the same day
  3. Sorting and packaging at the US warehouse
  4. Courier company picks up and ships the goods
  5. Delivery to the receiving address (approximately 2 days)
  6. Customer signs for receipt, order complete

🔁 Returns and Refund Logistics Support
We still provide basic return protection during the clearance sale:

 Return period: Returns can be requested within 30 days of receipt

 Return support: Returns can still be requested after opening (must be in basically intact condition)

 Refund arrival time: Approximately 3 days after return approval

 Return process: Contact customer service for the US return address and operation instructions

⚠️ Special Notes on Clearance Logistics
As this is a loss-making clearance sale, the logistics policy remains simplified but consistently implemented:

 All orders are processed according to a unified standard, without differentiation based on price level

 Prioritize outbound efficiency, rather than customized logistics services • Packaging may vary slightly between batches, but this will not affect shipping or use.

  • Shipping will cease once inventory is sold out.

🌙 Logistics Commitment

Despite being in a loss-making clearance sale phase, Randall Simmons insists on:

  • Standard shipping from our US warehouse
  • Fixed processing time
  • Clear and traceable logistics
  • Uncompromised basic after-sales service

We believe that even clearance items should have a complete arrival experience.

Let the light travel from our US warehouse and still arrive at your space on time.

Cart